Privacy Policy

Introduction

Gramaxic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Gramaxic when you use our website, products, and services.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and company name when you fill out contact forms
• Communication Data: Messages and inquiries you send through our contact forms
• Technical Data: IP address, browser type, operating system, and browsing behavior on our website

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you information about our products, services, and company updates
• Improve our website and services based on your feedback
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share information with third-party vendors who assist us in operating our website and conducting our business
• Legal Requirements: We may disclose information when required by law or in response to valid requests by public authorities
• Business Transfers: Information may be transferred as part of a merger, acquisition, or sale of company assets

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. For contact form submissions, we retain the data for up to 2 years for customer service purposes, after which it is securely deleted.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

International Users

If you are accessing our website from outside Uganda, please note that your information may be transferred to, stored, and processed in Uganda or other countries where our servers are located. By using our services, you consent to such transfer.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at info@gramaxic.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@gramaxic.com
• Address: Kampala, Uganda
• Phone: +256 777 088 750